Shipping policy

shipping & delivery policy

packing time: 1 – 3 business days after your order confirmation e-mail.
pre-orders / made-to-order items: stated lead time (usually 3 – 5 weeks) begins after the pre-order window closes. You’ll receive a second e-mail when the item ships.

service	carrier	transit time*	flat rate
standard	USPS Ground Advantage® / UPS® Ground	3 – 7 business days	$5

*Transit times begin after the packing window and exclude weekends & holidays.

we ship worldwide from massachusetts, USA via DHL Express and UPS Worldwide Saver.
duties & taxes: displayed at checkout where available. if not prepaid, the customer is responsible for any import fees on delivery.
delivery aims: 4 – 10 business days, but customs clearance can extend this.

as soon as the label is created you’ll get a tracking link by e-mail (and sms if you opted-in).
tracking may take up to 24 hrs to activate.

double-check your shipping address—wrong or incomplete addresses often get returned.
if you spot a mistake, e-mail support@staatusstudios.com within 2 hours of ordering; we’ll do our best, but once a parcel is in the carrier’s hands we can’t redirect it.

if tracking shows “delivered” but you can’t find the package, wait 24 hrs and check with neighbours/front desk first. then contact us; we’ll open a carrier trace.
visibly damaged box? photograph everything (outside, inside, product) and e-mail us within 48 hrs so we can file a claim and arrange a replacement or refund.

if your order contains both ready-to-ship and pre-order items, we may ship the ready pieces first at no extra charge.

questions? hit us at support@staatusstudios.com or use the “help” bubble on any page. we answer monday-friday, 9 am – 5 pm EST.